Frequently Asked Questions
There is no minimum order or delivery charge in the area currently served by our own vans. Use the postcode checker on the home page to see if you are in our free delivery area.
Outside our free delivery area we deliver by next day courier using recyclable insulated boxes and ice gel packs that ensure the meals arrive fully frozen. For this service there is a £30 minimum order and £8 delivery charge, however delivery is free for orders of £70 or more.
Yes. On your order page there is a section called Additional Information – Order Notes. Please enter any specific delivery instructions in this section.
Yes you can. Our delivery information page shows when your delivery day will be. If you are covered by our current home delivery routes you can call us on 01295 680999 to place an order (Monday to Thursday 7.30am to 3.30pm and Friday 8.00am to 1.30pm). After office hours, just leave a message on our answer phone and we will contact you the next working day.
Yes, your order can be easily cancelled on line if payment hasn’t been taken. If payment has been taken you will not be able to cancel your order on line. Please phone the office on 01295 680999 so that we can cancel it for you and refund your payment.
Yes, we can accept overseas orders, as long as they are going to a UK mainland address (excluding Scottish Highlands).
Nearly every main meal is low sugar and is suitable for you if you are diabetic.
All our packaging is suitable for both oven and microwave cooking unless stated oven cook only.
Currently we have two meal sizes – Small (250g / 8.8 oz) and Medium (400g / 14.1 oz). Some items have slightly different sizes. All sizes are detailed in our menu and on our website.
If you are in our local delivery area your orders will arrive frozen delivered by one of our friendly helpful drivers. Once you have placed your first order, we will contact you to confirm approximate delivery time. Once you have had your first delivery, the day and time you receive it will remain broadly unchanged.
If you are outside our delivery area we will send your order by next day courier. We normally ship your order the next working day after you order for delivery on the following day. Deliveries can only be made Tuesday to Friday. However if you want to order but select a delivery day several days ahead just include your required delivery day in the special instructions box. Your order will arrive in a 100% recyclable package with insulation and ice gel packs that ensure the meals stay completely frozen until delivery.
Yes absolutely. If you know what you like and would like the same selection of meals every week, we can place a repeating order for you. Should you want to change your repeating order at any stage just let us know.
Yes. All our food trays are made from recycled plastic and are fully recyclable. Only the film is non recyclable. For Courier deliveries outside our local area all packaging used for transport can be recycled. We do use bubble wrap in the package to protect the products. Bubble wrap is recyclable but not all local authorities have the facilities to recycle it. Recycling collection points at Supermarkets will accept bubble wrap for recycling